1. About this policy
This policy explains how Helunap collects and uses personal information when you browse helunap.com, contact us or enquire about an order.
2. Information we collect
We may receive your name, email address, phone number, order details, preferred date and any message you choose to send us.
3. Information you provide voluntarily
You decide what to include in a form. Please avoid sending sensitive information that is not needed to answer your enquiry.
4. How we use information
We use information to respond to messages, discuss special orders, prepare requested products and provide customer service.
5. Communications
We may reply by email or phone using the details you provide. We do not add you to marketing lists without a clear reason and appropriate permission.
6. Website usage information
Basic technical information, such as browser type or pages visited, may be collected to keep the website secure and improve its content.
7. Cookies
Our website may use essential cookies or similar technologies. See our Cookie Policy for more detail.
8. Service providers
We may use trusted providers for hosting, forms, maps or website analytics. They may process information only as needed to provide their service.
9. Sharing information
We do not sell personal information. We share it only where needed to operate the website, fulfil a request or comply with the law.
10. Keeping information safe
We use reasonable practical safeguards, but no online service can promise absolute security. Please contact us promptly if you think your information was sent in error.
11. How long we keep it
We keep information for as long as it is reasonably needed for the purpose it was collected, including handling an order or resolving a question.
12. Your choices
You can ask what personal information we hold about you, request a correction or ask us to delete it where the law allows.
13. Children
This website is intended for a general audience and is not designed to knowingly collect information from children.
14. Policy updates
We may update this policy when our practices change. The date at the top shows when it was last reviewed.
15. Contact us
For privacy questions, email helunap@hotmail.com or write to Helunap, 74–76 Eastern Rd, South Melbourne VIC 3205, Australia.